$ USDHow can we help you?
Frequently asked questions
Choosing car from us
Motoocar offers flexible and secure purchasing options tailored to your needs:
A. For Local Buyers / Buyers with Local Representatives (Recommended):
Browse Online: Explore our curated vehicle inventory at https://motoocar.com.
Contact & Schedule Viewing: Found a vehicle you like? Contact us via phone, online chat, or email. Tell us your preferred time and location, and we will arrange for a sales representative to bring the vehicle to meet you or your designated local agent.
Inspect In Person: You or your agent can thoroughly inspect the vehicle, verify its condition and specifications on-site. Our sales rep will answer all your questions.
Pay Offline Securely: Once satisfied, complete your payment securely offline at the viewing location or another mutually agreed safe place. We accept cash (subject to amount and safety), local bank transfer, cashier's check, or other agreed methods. We provide a formal sales contract and receipt.
Vehicle Delivery: After payment confirmation, we arrange vehicle delivery (local pickup or short-distance transport as agreed).
B. For Export Buyers (FOB Port Delivery):
Browse Online: Select your desired vehicle(s) on our website.
Inquire & Confirm Details: Contact our export sales team to confirm vehicle availability, price, and the specific FOB port.
Sign Contract & Make Payment: Sign the Sales and Purchase Agreement (SPA). Typically, a deposit is required to secure the vehicle, with the full balance paid before shipment (as per contract terms). Primary payment method is bank transfer (T/T).
Vehicle Preparation & Export Process: Motoocar handles transporting the vehicle to the designated export port, completing export customs clearance, inspections, and loading onto the vessel.
FOB Port Delivery: Ownership and risk transfer to you (the buyer) once the vehicle passes the ship's rail at the agreed port. We provide all necessary export documents (Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin, etc.) to you or your freight forwarder for import clearance at the destination.
For Local Buyers (Offline Viewing/Pickup): We primarily support secure offline payments:
Cash (subject to transaction size and safety protocols)
Local Bank Transfer (to our company account)
Cashier's Check / Bank Draft
(Optional: Add if applicable, e.g., POS terminal for card payments)
Key: Payment is typically completed in person, at a secure location, after you or your agent has inspected and approved the vehicle.
For FOB Export Buyers:
Primarily Bank Transfer (T/T - Telegraphic Transfer). Deposit and balance payment milestones will be clearly defined in the SPA.
Absolutely! Physical inspection is a core and highly recommended part of our service.
How to Arrange: Once you've identified a vehicle of interest, simply contact our sales team. Provide your desired inspection location (city/area) and preferred time window. We will promptly coordinate to have a sales representative bring the vehicle to your specified location for a comprehensive on-site inspection and test drive (if applicable) by you or your authorized local agent. The process is straightforward and transparent.
FOB (Free On Board):
This is a standard international trade term (Incoterm). In a Motoocar FOB transaction:
We (the Seller) are responsible for delivering and loading the vehicle onto the vessel at the specified port.
Ownership and risk transfer to you (the Buyer) the moment the vehicle crosses the ship's rail at the loading port.
You (the Buyer) are responsible for the main international freight cost, marine insurance (typically arranged by the buyer), import clearance at the destination port, and onward transport.
Supported Ports:
We typically utilize major Chinese export ports such as Shanghai, Tianjin, Guangzhou (Nansha/Huangpu), Dalian, Ningbo, Shenzhen (Yantian/Shekou), etc. Confirm the specific available port with our export team during your inquiry.
Local Transactions:
We can assist in arranging local or short-distance vehicle transportation upon request. Associated costs will be quoted separately.
FOB Export Transactions:
Our responsibility is to deliver the vehicle to the agreed port and ensure it is loaded onto the vessel, completing export formalities. Transportation from the loading port (ocean freight) and onwards from the destination port is your responsibility. We can recommend experienced international freight forwarders for your reference.
Yes. All transactions, whether local offline or FOB export, are covered by a formal, legally binding Vehicle Sales Contract or Sales and Purchase Agreement (SPA).
This contract clearly details the vehicle information (VIN, specs), price, payment terms and schedule, delivery terms (especially FOB responsibilities), and rights/obligations of both parties, ensuring full protection.
Reach out to us anytime through multiple convenient channels:
Instant Access Support
Get immediate assistance through our floating chat widget available on both desktop and mobile:
— Located at the bottom-right corner of every page
— Connect via WhatsApp, Telegram, or live chat
— 24/7 automated responses with human support during business hours
Traditional Contact Methods
Phone: [Insert Your Phone Number, e.g., +86 XXX XXXX XXXX]
Online Chat: Use the chat function at https://motoocar.com
Email: [Insert Your Sales Email, e.g., sales@motoocar.com]
Contact Form: [Available on our Contact page]
Special Service
Schedule Offline Viewing: Use any contact method to arrange an in-person vehicle inspection with our sales team at your preferred location
Ready to drive away with confidence?
Start a conversation now using our instant chat widget or contact Motoocar through your preferred channel today!
After sale support
Our warranty policy varies depending on the transaction type:
Local Offline Transactions:
Provide a 7-14 day basic mechanical failure guarantee (specific duration must be clearly stated in the contract). If the vehicle experiences a non-user-induced core mechanical failure (e.g., engine, transmission) within this guarantee period, contact the after-sales team to arrange a free offline inspection. Upon confirmation, we will provide repair or negotiate a solution.
FOB Export Transactions:
No international warranty is provided by default (due to uncontrollable transportation and usage environments). However, we will provide a comprehensive pre-shipment inspection report before delivery. You may commission a third party to re-inspect at the loading port. Special warranty requests must be raised and agreed upon before signing the contract.
Local Customers:
Call the dedicated after-sales hotline [Phone Number] or email [Email Address] to schedule an on-site inspection by a technician (limited to the vehicle's current location).
Export Customers:
Email Jame@motoocar.com to submit videos/photos of the problem. We will assist in diagnosing the cause of the failure and recommend solutions (any repairs must be carried out locally).
⚠️ All after-sales requests must be submitted within 30 days of vehicle delivery. Requests beyond this period will be void.
Local License Plates:
Can assist with domestic ownership transfer procedures (additional service fee applies), or provide offline guidance documents (e.g., vehicle inspection checklist).
Export Documentation:
Provide complete export documents free of charge (Certificate of Origin, Commercial Invoice, etc.). However, customs clearance and registration in the destination country must be completed by the buyer. (Translations into English provided).
Product help
We offer triple safeguards:
Online Transparency: Official website displays actual vehicle photos, VIN, and basic inspection reports.
On-Site In-Depth Inspection: Strongly recommend scheduling a physical inspection where you or your agent can:
• Use professional equipment to examine chassis and engine components
• Review maintenance records (if available)
• Conduct a test drive (subject to vehicle condition)Export Customer Exclusive: Supports third-party inspection agency appraisal at loading port (cost borne by buyer).
Local Transactions:
✅ Vehicle Registration Certificate
✅ Ownership Transfer Invoice
✅ Valid Compulsory Traffic Insurance Certificate
✅ Motoocar-stamped Vehicle Inspection Report
FOB Export Transactions:
✅ Full Export Clearance Documents (Bill of Lading, Packing List, Commercial Invoice, etc.)
✅ Vehicle Certificate of Conformity
✅ Proof of Original Vehicle Ownership (scanned copy)
All vehicles are sourced through legitimate channels with traceable history records.
Export vehicles meet China Customs clearance standards, ensuring zero legal disputes.
Local Transport:
Driver contact details provided after payment; real-time GPS tracking available.
FOB Export Sea Shipment:
Bill of Lading (B/L) number emailed within 24 hours of loading; track via shipping line's official website.
